Updated October 1, 2017
Welcome to our online store! Jordan River Industries, LLC (JRI) and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. By accessing this web site, you are agreeing to be bound by these Web Site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark of JRI without the prior written permission of the website owner. JRI trademarks and trade dress including but not limited to Crystal Fortress® may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JRI. All other trademarks not owned by JRI or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JRI or its subsidiaries.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JRI or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of JRI, with copyright authorship for this collection by JRI, and protected by international copyright laws.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content or reliability. The inclusion of any link does not imply endorsement by JRI of the linked site. Use or reliance on any external links and the content thereon provided is at your own risk.
When you visit JRI or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
JRI grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of JRI. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of JRI. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JRI and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing JRI name or trademarks without the express written consent of JRI. Any unauthorized use terminates the permission or license granted by JRI. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of JRI so long as the link does not portray JRI, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any JRI logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. JRI and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
All items purchased from JRI are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
By visiting the JRI web site, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Web Site Terms and Conditions of Use and any dispute of any sort that might arise between you and JRI or its associates. Venue for filing any claim against JRI shall be in California in the then County where JRI has its principal office.
Questions regarding our policies, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the main menu. Or you can email us at: email@example.com.
Updated October 1, 2017
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase.
Updated October 1, 2017
You may return most Crystal Fortress® products within 30 days of delivery for a refund (not including shipping charges). Returned products must be complete, undamaged, unused, and in the original packaging. A product with acrylic panels will be considered used if the protective film of any acrylic panel has been removed.
We cannot offer you a refund after 30 days.
This policy does not apply to items purchased from a retail outlet. Please follow the guidelines as set forth in the retailers return policy if applicable.
To make a return, contact us at firstname.lastname@example.org first. Please include your name, order number, the item(s) you wish to return and a brief description stating why you wish to return the item(s). We will verify the item(s) fall within the return guidelines and email you a return authorization number (RAN). When shipping the item back to us, please include a note stating your name, order #, RAN and contact information.
You will receive an email to let you know your return has been received and the approval status of your refund. If your return is accepted a 15% restocking fee will be deducted from your total refund amount. Your refund will be processed within 30 days. A credit will automatically be applied to your credit card or original method of payment.
If the refund is rejected, your product can be returned to you at your request. Let us know within 60 days if you would like the product shipped back to you with any specific instructions as well as how you would like to pay for the shipping and handling costs. You will have an additional 30 days to make the payment after which your product will be discarded.
If you have not received a refund after 30 days, please verify your account. Note that the official posting of the refund to your account may take some time. Please contact us at email@example.com with any questions.
To return an item, mail it to:
Crystal Fortress Returns
PO Box 90699
Los Angeles CA 90009
You are responsible for paying shipping costs for returning your item(s). Original shipping costs are non-refundable and will not be included in the total refund amount.
Jordan River Industries, LLC (JRI) does not take responsibility for any damage to returned product from shipping or lost packages. We highly recommend you use a trackable shipping service and purchase shipping insurance. Items damaged during return shipping will not be accepted so please package products carefully. You will need to file a claim with your shipping insurance to be compensated for the damaged goods.
Within 14 days of receipt or delivery of your order, JRI will replace any defective, damaged, or missing part(s) at no expense to you. To receive a replacement, email us at firstname.lastname@example.org with your name, order number, and a brief description of the problem. For damaged parts, you must include 2-3 photos of each part that clearly shows the part and the damaged area(s).
Minor marks and scratches to the acrylic surface that are shorter than 5-mm long are not considered defective. Heat scarring is not considered defective. All marks and scratches to the protective film are not considered defective; this is normal during the manufacturing process. JRI reserves the right to determine if a part is damaged or defective.
Damaged parts due to user error or mishandling of the product are not covered in this policy. If you broke a part, send us a replacement request as stated in the following paragraph to purchase new parts.
After 14 days of receipt or delivery of your order, replacement parts can be purchased directly through JRI unless the product is permanently discontinued. You will be responsible for all shipping costs. An email with the same requirements as stated above is required to receive your replacement parts.
JRI does not offer exchanges. If you ordered an incorrect product, you can return the product as per the terms as stated for REFUNDS in this policy. If your purchase includes defective or damaged parts you can receive replacement parts as per the terms as stated for REPLACEMENTS in this policy.